Cancellations

 

If you need to cancel a lesson for any reason, you must give the Instructor a minimum of 24 hour’s notice otherwise you will be liable for the lesson fee in respect of that lesson.

Your Instructor will do everything possible to ensure that your lesson starts and finishes on time, but reserves the right to cancel, postpone or change lesson lengths under certain circumstances (e.g., dangerous weather conditions). In the event of the lesson changes by the Instructor, lesson fees paid in advance will be carried forward with no loss to the pupil.

 

If the instructor cancels a lesson without prior notice due to unforeseen circumstances another lesson will be arranged with the pupil at an agreed date and time.

 

Road Safety

 

Should the pupil prove not to be up to test standard, we reserve the right to withdraw our cars for driving tests without notice.

 

Responsibility

 

We cannot be held responsible for postponements of lessons due to illness or mechanical breakdown, this includes driving tests postponed by the Driving Standards Agency.

 

Driving Licences and Fitness to Drive

 

The customer must produce a current, valid driving licence, provisional, full or international and must produce it on the first training session.

The customer must be fit to drive and must disclose any medical condition which may affect their driving.

The customer must demonstrate that they can read a standard car number plate at a distance at 20.5m (67 feet).

The customer must inform their instructor of any impending court hearings with regards to driving offences.

The Instructor reserves the right to cancel a lesson if it is suspected that the customer may be unfit due to effects of alcohol, drugs (prescribed or otherwise) or any other conditions that would cause driving to be dangerous or illegal. The lesson fee will be payable.

 

Payments

 

Tuition fees are payable in advance at the beginning of each lesson. Changes to advertised prices will be communicated at least one week in advance.

Payment can be made by cash, cheque or via bank transfer directly to the instructor.

Bank transfer method must be agreed with the instructor and made 24 hours prior to the booked lesson.

Cheques refused by the bank will incur a £15 administration fee.

Payments for block courses of lessons are payable in full on the first day of the course. Payment is non-refundable for any reason other than a certified medical condition.

 

Lessons

 

The instructor will endeavour to maintain regular lesson’s but cannot guarantee the same day/time each week.

The minimum lesson period is 1 hour.

If for any reason the instructor is late for the lesson the instructor will make a concerted effort to advise the estimated arrival time and the lesson will be extended. If this is not possible for any reason the time will be credited on a future agreed suitable lesson.

If the pupil is late for any reason the lesson cannot be extended.

 

Training Location

 

All lessons will start and finish at the same location unless alternative arrangements are agreed in advance.

The instructor will determine a location for practical lessons which ensures both the customer and public safety – this means that the instructor may need to drive the pupil to and from the lesson location; this journey time forms part of the lesson.

 

Training Vehicle

 

Training vehicles supplied by the instructor are taxed, insured for the purpose of driving tuition and tests, are fully roadworthy and fitted with dual controls.

 

Driving Tests

 

The instructor reserves the right to withdraw the use of their car for the driving test if in their professional opinion the customer is below test standard; notice will be given before the test cancellation date.

The vehicle must be booked for a minimum of TWO hours on the day of the test and BOTH hours must be paid for.

If the customer begins lessons with a test already booked, the use of the instructor’s vehicle will be at the discretion of the instructor.

Before the practical test checks of the vehicle will be made by the customer and instructor together to ensure that it meets test requirements.

The instructor cannot be held responsible for faults developing whilst on the test which will be beyond the instructor’s control.

The instructor cannot be held responsible for the test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the instructors control and the use of car fee will still be charged. Your instructor will advise about the claiming compensation from the DVSA.

The use of car fee will be charged at the equivalent of 2 hours of lesson for the day of test, unless extra travel time is required. If so extra payment will be agreed beforehand.